IT Service Management
Automate IT service workflows, incident response, and change management with Whitehats ITSM.
Integrate ITSM with GRC, automate ticketing, and improve service delivery across your organization.
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Insights: ITSM for Security
Integrating ITSM with GRC and detection tooling closes the remediation loop. Use automated ticketing and evidence attachments to reduce MTTR and improve audit trails.
- Connect detection alerts to automated incident workflows.
- Attach evidence and remediation steps to tickets for auditability.
- Track SLA-backed remediation metrics for continuous improvement.
Core Highlights
Security Incident Workflows
Automated ticketing, escalation, and tracking for security incidents from detection to resolution.
Change & Release Management
Coordinate security changes, patches, and releases across your infrastructure safely.
Tool Integrations
Seamless integrations with monitoring, ticketing, SIEM, and vulnerability management tools.
Incident Workflow
Detection
Incident detected and auto-created
Assignment
Assigned to response team
Remediation
Team works to resolve issue
Resolution
Ticket closed with evidence
How We Are Different
SBOM
Software Bill of Materials for full software component visibility and security.
CBOM
Cryptography Bill of Materials for asset inventory and compliance tracking.
Agents + Agentless Data Retrieval
Flexible deployment with both agent-based and agentless data collection options.
Scan Compliance based on CIS and Global Benchmarks
Automated scanning and reporting aligned with CIS industry standards.
Upload Your Own Compliance
Bring your own compliance frameworks and map controls for custom needs.
Automated Compliance
Continuous, automated compliance checks and evidence collection.